Last modified: December 20, 2022
In the following policy, Naoborot VPN refers to the service offered by Naoborot LLP (the "Company" or "We") through the vpnnonline.com website and the software provided through it (the "Service"). This Privacy Policy explains (i) what information we collect through your access and use of our Service, (ii) the use we make of such information, and (iii) the security level we provide for protecting such information.
By visiting vpnnonline.com and using the Service, you agree to the terms outlined in this Privacy Policy.
Philosophy
Our Company is committed to protecting and respecting your privacy. But our main goal is to hide your ip address, not to make you anonymous. Below is a summary of the way we deal with information when you use the Service.
Naoborot VPN is a logs VPN service
When you use the Service, we can do any of the following:
- Log destinations of user’s traffic but NOT the content of any communications
- Store timestamp’s of starting and ending of your using the Service
Data we collect and why we collect it
Personal data (related to your account):
Account creation: To create an account, in order to use our Service, we do not ask your name or surname. All you need to do is provide the email address.
We do store the email address you have entered when creating an account for communication and anti-abuse purposes. If you are referred to the Service by a friend or some other third-party who is participating in our referral program, we may associate your account with the referrer to appropriately credit the referrer.
Support: When you submit support requests or bug reports, we will collect the data that you choose to share with us about the issue being reported. Bug reports sometimes rely on third parties, such as Zendesk.
Payment: The Company relies on third parties to process credit card and PayPal transactions, and we do not save your full credit card details. For example, if you make a payment with a credit card, your name and the last 4 digits of the credit card number will become part of the invoice and saved by us. Anonymous cash or Bitcoin payments and donations are also accepted.
How we use this personal data: Your email address is not shared with any third parties. We mainly use it for account-related questions, communication, and recovery. By signing up to our Service, you agree to receive communications from us, which may include promotional emails too. You can stop receiving emails from us by following the unsubscribe instructions included in every email we send.
We might also use your data for payment-related matters. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if you need to update payment details. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your credit card payments.
The information you provide when you contact our support team is processed for analytics purposes (such as to obtain aggregate statistics on the number of Android complaints), but they are not combined with any personal data. We do not do any targeted advertising or any profiling.
Right to Access, Rectification, Erasure, Portability, and right to lodge a complaint: Through the Service, you can directly access, edit, delete or export personal data processed by the Company in your use of the Service.
If your account has been suspended for a breach of our terms and conditions, and you would like to exercise the rights related to your personal data, you can make a request to our support team.
In case of violation of your rights, you have the right to lodge a complaint to the competent supervisory authority.
Data retention: We retain essential data (such as email, billing information) on active accounts in order to provide services. This data is deleted when your account is deleted.
Non-personal data (vpnnonline.com website)
Visiting our website: We don’t collect aggregated non-identifying information, such as: title of the page being viewed, screen resolution, outlinks, referrers, and page and website speed.
Public Information and Third-Party Websites
Social media: We are active on Telegram. Any information, communication, or material you submit to us via social media platforms is done at your own risk without any guarantee of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
Links to other websites: Our website may contain links to other websites of interest. However, we are not responsible for the content of any website that we link to, and external sites are governed by their own terms and conditions and privacy policies.
Data security
We take data security very seriously. Access to our infrastructure and Secure Core servers is tightly controlled. Offline backups may be stored periodically, but these are also secured. But our service doesn’t fit for users with heightened security needs.
Third Party Networks
Our routing technology allows to bypass many censorship blocks, but your network traffic may go through third party networks which we do not control. This could enable a third party to record your IP address or see that you are using our apps (the same information that your Internet Service Provider is able to see). These third parties cannot see your actual data, which remains encrypted.
Disclosure of your information
We will only disclose the limited user data we possess when compelled by law for the purposes of the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security. Foreign authorities' data requests must be approved by competent UK authorities.
Under UK law, it is obligatory to notify the target of a surveillance request, although such notification may come from the authorities and not from the Company.
Changes to our Privacy Policy
The Company reserves the right to periodically review and change this Policy, and will notify users who have enabled the notification preference about any change. Continued use of the Service will be deemed as acceptance of such changes.
Questions
If you have any questions or comments regarding the data and your privacy, feel free to contact us at team@vpnnonline.com